Our cancellation policy varies based on the size of your party. To cancel a reservation and receive a full refund you must call our office and speak with a reservationist within the period of time allowed for your party's size.
For parties of 5 or less: You must call 4 or more days before the day your tour is scheduled to depart.
For parties of 6-9 passengers: You must call 8 or more days before the day your tour is scheduled to depart.
For parties of 10 or more: You must call 15 or more days before the day your tour is scheduled to depart.
For private charters: You must call 22 or more days before the day your tour is scheduled to depart.
Reservations cancelled inside of your policy are not refundable, but can be rescheduled for a fee of $10 per reserved seat, or transferred to a gift certificate (minus the $10 per seat fee).
SCHEDULED TOURS WILL NOT DEPART WITH FEWER THAN SIX PASSENGERS
There are rare instances during the winter months, when we do not receive our required minimum of six reservations for a given tour. In these instances, the tour will be cancelled at least three hours in advance of the scheduled departure time, and we will reschedule you free of charge or refund you. If you are concerned about the status of your tour as the date approaches, feel free to call our office at (831) 633-5555 to speak with a representative.
CANCELLATIONS DUE TO WEATHER
Tours will depart at the discretion of the Captain, who will use all tools available to discern if conditions are suitable. As a policy, we err on the side of caution and will not subject our guests to unsafe or unreasonably uncomfortable conditions. We will not go out in heavy rain or wind, but light drizzle and mist is not grounds for us to cancel, and can actually offer exceptional wildlife viewing. Under such conditions we will provide tarps, blankets, and/or umbrellas to make our guests as comfortable as possible.
If we cancel due to weather, we will reschedule you free of charge or refund you.
If the Captain decides that conditions are suitable and we depart as scheduled, you are bound by the original cancellation policy agreed upon when you made your reservation. If you are adamantly opposed to the Captain's decision, you may reschedule for a fee of $10 per reserved seat, or have the value of your reservation transferred to a gift certificate (minus the $10 per seat fee), but you will not be eligible for a refund.
When weather forecasts suggest unsuitable conditions for morning tours scheduled to depart before 11AM, a decision to cancel will be made the afternoon before to accomodate guests who would have to begin their travels too early the next morning to be reached. In this event, every effort will be made to reach each person who has made a reservation for the cancelled tour by 4PM the day before. For this reason it is very important that you provide us with a phone number and e-mail address that you will be attentive to.
We will not be held responsible for inconveniences caused by unanswered phone calls and unchecked e-mails and voicemails. If you do not receive a phone call or e-mail within two hours of your scheduled departure time, assume that your tour is departing as scheduled.